Cancellation and refund
Effective Date: 17/Aug/2023
​
Thank you for shopping with Heart Touch Collections. We value your satisfaction and strive to provide the best products and services. Please review our Cancellation & Refund Policy outlined below for a clear understanding of our policies regarding order cancellations and refunds.
​
1. **Order Cancellation:**
A. You may request an order cancellation within [number] hours of placing your order by contacting our customer support team at [customer support email/phone number].
B. Once the specified time frame has passed, your order may have entered the processing or shipping stage, and cancellations might not be possible. In such cases, please refer to our Returns & Exchanges Policy.
​
2. **Refund Eligibility:**
A. Refunds will be processed based on the original payment method used for the purchase.
B. You may be eligible for a refund under the following circumstances:
- You've canceled your order within 3 days from delivery date.
- The product you received is damaged, defective, or does not match the description on our Website.
- Your order was not delivered within the estimated delivery time frame due to reasons within our control.
​
3. **Refund Process:**
A. To initiate a refund request, please contact our customer support team at +91 7702117738 and giftinn786@gmail.com and provide your order details.
B. If your refund request is approved, we will process the refund within [number] business days.
C. Depending on your payment method and financial institution, it may take additional time for the refunded amount to reflect in your account.
​
4. **Non-Refundable Items:**
A. Certain items may not be eligible for a refund, including:
- Personalized or custom-made products.
- Digital products or downloadable content.
- Products that have been used, damaged, or altered after delivery.
​
5. **Return Shipping:**
A. If your refund request is based on receiving a damaged or defective product, we may require you to return the item. In such cases, we will provide you with return shipping instructions.
B. Return shipping costs for eligible refund requests due to damaged or defective items will be covered by Heart Touch Collections.
​
6. **Contact Us:**
If you have any questions or concerns about our Cancellation & Refund Policy, please contact our customer support team at +91 7702117738 and giftinn786@gmail.com .
​
7. **Changes to the Policy:**
We may update this Cancellation & Refund Policy as needed to reflect changes in our processes or legal requirements. The updated policy will be posted on our Website with the effective date.
​
By making a purchase on our Website, you acknowledge that you have read, understood, and agreed to our Cancellation & Refund Policy.
​